Welcome to our Returns Policy page. We are committed to providing you with an exceptional shopping experience. If you are not satisfied with your purchase, please read the following conditions carefully to understand our return policy.
1. Eligibility for Returns
Returns are accepted within 7 days of receiving the product.
Products must be unopened, unused, and in their original packaging.
Items on sale or purchased as part of a promotion are not eligible for return.
2. Return Process
Contact our customer service team at info@kosmaterra.com or +216 94 444 826 to initiate a return.
Provide your order number and proof of purchase.
A return label will be emailed to you.
Carefully pack the product and include all accessories and documentation provided.
3. Refunds
Once the product is received and inspected, we will inform you whether your refund has been approved or rejected.
If approved, the refund will be issued via the original payment method within 2 to 3 business days.
Return shipping costs are the responsibility of the customer, unless the product is defective or incorrect.
4. Exchanges
Exchanges are only possible for defective or damaged products.
Please follow the return process and indicate that you would like an exchange.
5. Ineligible Products
Products that have been opened, used, or damaged by the customer cannot be returned.
Customized or special-order cosmetic products are not eligible for returns.
7. Contact Us
For any questions regarding our return policy, please contact us at info@kosmaterra.com or +216 94 444 826.
Thank you for choosing our store for your cosmetic needs. We appreciate your trust and understanding.